Return shipping costs are the customer's responsibility, unless the return is due to our error (wrong or damaged item). Original shipping fees are non-refundable.

In some cases, we may offer a partial refund and allow you to keep the item, to save both parties the cost and effort of return shipping.

If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery via WhatsApp at +961 3 010744 with a photo of the item. We will arrange a free replacement or full refund at no extra cost to you.

The following items are not eligible for return or refund:

Products that have been opened, used, or tested
Products that are damaged, dirty, or altered after delivery
Products not in their original packaging
Return requests submitted after 30 days from delivery
Items purchased during a sale or at a discounted price (final sale)